Job Instruction Sheets/Desk Aids

Job Instruction Sheets and Desk Aids are reference and/or training tools to be used in conjunction with other Standard Work documents, Policy and Procedures.

Address Change

ARU Scanning

Auto Dialer: Wrong Number

AZCARES Online Portal

CCA CSR Bankruptcy Policy

DCSS- Email Box Documents

CMI Check Process

DOR Pre-Offset Notices

EBPP Payment Center

ERT Employer Response

ERT Undeliverable

Genesys Virtual Side by Side

Intergovernmental Transmittal

IWO Terminations

Labcorp

Modification Process CMI-USPS

Postals

Routing Mail To Drop Boxes

SSA Response to IWO

Standard Mail Scanning/Indexing

TITLE IV-D CHILD SUPPORT SERVICES APPLICATION (NPA)

Undeliverable IRS Offset Notices

Undeliverable Member Mail

Undeliverable Quarterly Statement of Collections

Opening Interface Cases without Pre-cooperation Interview Documents

Automated Locate Task: Address Information

Automated Locate Task: Benefit Information

Automated Locate Task: Deceased Information

Automated Locate Task: Employer Information

Automated Locate Task: Incarceration Information

Arizona Guide System (BG01)

Locate Desk Aid v.3

Locate Reference Resource Guide

Locate tool: Full MVD Manual

Locate tool: MVD Handout

California Administrative Paternity Desk Aid

California Paternity Opportunity Program (POP) Printing Instructions

CPW Desk Aid

Debt Approver Process

Debt Fundamentals

Injured Spouse Waiver Debt Process

NCP Deceased - Undistributed Collection

SDSU SPDS Desk Aid

SUOD Approver Process

Third Party Title Payoff

Clearinghouse Fee (CHF) Collection Responses

DCSS Lien Team Lien Overview

DCSS Region-Wide Lien Overview

Early Intervention Call and Email Scripts

How to Pull Early Intervention Monthly Report

Modification interview (Step 1) (Virtual)

Request for Modification Review (Step 2) (Virtual)

General Testimony (GT) Desk Aid for Case Managers

Long-Arm Jurisdiction Desk Aid

New Revised UIFSA Documents

Assigning Email Inquiries

Auto Sanction Process

Client Password Recovery

Client Refuses Verification

Email Inquiry Response Process

HEAplus Desk Aid

Incarceration Cases

IRS FTI Desk Aid

Program Code Change Request Desk Aid

Sending a Virtu-encrypted Email in Google Mail

Verifiy SR/SP License Information

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